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🏠 Booking and Logistics
How can I get more information about the services of the property?
Information about the services offered by the Property, including Pet Friendly Services, is published on the Platform based on the data provided by the Partner.
Are meals included in the booking?
The inclusion of meals and other services depends on the specific rate you have selected. Always check the rate description and the confirmation email.
Is it possible to have extra beds or cribs for children?
The availability of extra beds or cribs depends on the conditions of the Property.
How can I request early or late check-in/check-out?
For specific requests, contact the Property directly, which is required to handle communications and requests after the booking.
Upon arrival, I was given a room/accommodation different from what I had booked. What should I do?
Report the incident to the Property. If they do not resolve it, open a Ticket; the Partner is subject to the Complaints Management (Art. 11) and Liability (Art. 13) for inaccurate Information.
What information is required to complete a booking?
Providing data for the booking is mandatory, and in case of refusal, it will not be possible to purchase the requested products.
🔑 Account and Access
How can I register on the Bauking platform?
To register on the Bauking platform, simply enter an email address and choose a secure password.
Can I register using my Social accounts (Meta, Google, Apple)?
Yes, the site offers the option to register via social media. In this case, the data (personal information and email address) will be imported from the software used.
What is meant by "Pet family" and how do I create it?
The "Pet family" is the area of your account that allows you to indicate the pets you own.
Can I update my personal data at a later time?
Yes, you have the Right to Rectification (Art. 16 GDPR) to obtain the correction of inaccurate personal data concerning you and the completion of incomplete data.
Is registration required to make purchases?
No, registration is not required to make purchases, as it is also possible to proceed in “guest” mode.
I forgot my password, how can I recover it?
Use the "Forgot Password" function on the login to start the guided recovery process.
I can't find the booking in my account. What should I do?
If the booking was made without logging in ("guest" mode), it will not appear in your account. Please refer to the confirmation email received.
How do I add the booking to my account?
Currently, it is not possible to add bookings made as a "guest" to an account created later.
💸 Payments, Cancellations and Modifications
I received an incorrect charge. What should I do?
Bookings are made exclusively online through Bauking. If you believe the charge is incorrect, open a ticket to initiate a review based on the Payment and Billing procedures (Art. 10).
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Where can I find a confirmation of the booking payment?
The payment confirmation is included in the booking confirmation email sent by Bauking.
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Where can I see the payment and cancellation conditions?
The conditions are indicated at the time of selecting the rate and are clearly summarized in your confirmation email.
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Will I have to pay extra costs upon arrival?
Extra costs not included (e.g. tourist tax, additional services) must be managed and collected by the Partner on-site directly from the Users.
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Can I cancel or modify my booking?
The possibility depends on the rate chosen. The Agreement (Art. 14) covers cases of unavoidable and extraordinary circumstances, ensuring a refund within 7 days.
Do I have to pay a penalty to cancel the booking?
The application of a penalty or the right to a refund depends on the cancellation policy of your specific rate (Art. 8).
My booking has been canceled or declined. What should I do?
Open a Support Ticket. The Property is subject to Complaint Management (Art. 11) and Liability (Art. 13), and Bauking can intervene.
✉️ Confirmation and Communications
I paid for the booking but did not receive a confirmation email. What should I do?
Check your Spam folder immediately. Bauking is required to generate and send the booking confirmation (Art. 3). If you can't find it, open a Ticket.
Can you resend the confirmation email to me?
Yes, our Customer Support can resend the confirmation email, subject to verification of your details.
Why and how long do I have to wait for the booking to be confirmed?
Bookings are generally confirmed immediately. If you haven't received the email after a short period, our intervention is required.
What happens if I abandon the cart before completing the purchase?
The purpose of data processing is to send 1 email to invite the user to finalize the interrupted purchase on the site (within 72 hours).
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🛡️ Privacy, Data and Legal Rights
Who is the Data Controller of my data?
The Data Controller is Bauking S.r.l., with registered office at Via dei Vanga, 61 – 39100 Bolzano (BZ).
What are the contact details for exercising rights?
You can contact the Data Controller via email at support@bau-king.com.
What are my rights under the GDPR?
You have the rights under Art. 15 et seq. of the Regulation, including Access, Rectification, Deletion, Portability, and Opposition.
How can I exercise my rights?
The data subject can exercise their rights at any time by contacting the data controller at the addresses provided.
Is my personal data used for profiling?
The user will not be subject to automated decision-making processes such as profiling unless they consent to this by installing cookies.
What are Profiling Cookies?
These cookies are used to profile the user and are used to send advertising messages in line with the expressed preferences.
How do you ensure the security of my data when working with partners (accommodations)?
The data is communicated to the chosen accommodation for contractual execution. Both Bauking and the Partner act as independent Data Controllers.
Can my data be transferred outside the EU?
The management and storage of data may take place on servers located outside the EU, in accordance with Articles 44-47 of Chapter V of the GDPR.
How long is my booking data retained?
The data will be deleted 10 years after the fulfillment of the contract.
Did not find the answer?
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