Terms and Conditions

PREAMBLE

These general terms and conditions of contract (hereinafter the "Conditions"), together with the Data Protection Notice, govern the use of the online intermediation platform https://bau-king.com/en (hereinafter, the "Platform").

These Conditions have been drafted and must be interpreted in the Italian language; they apply to all visitors and to the users who use and/or purchase services through the Platform (hereinafter "Users"). From the moment the User uses the Platform, the User is obligated to comply with these Conditions.

Use of the Platform is reserved for persons of legal age, for personal use, and therefore it may not under any circumstances be used for commercial purposes, save for the different and express authorization of Bauking.

OWNER OF THE PLATFORM

Bauking Srl - P.IVA: IT03128000217 - Sede Legale: Via dei Vanga 61, Bolzano, 39100 (hereinafter: "Bauking"), operates the Platform and is authorized to carry out travel agency activities by virtue of scia prov. BZ 960951, with rc policy no. 1/85078/319/206944450 taken out with Unipol. Guarantee to travelers pursuant to articles 47 and 49 of the Italian Tourism Code and to the provincial law through Fondo Vacanze Felici scarl (number 2888) segreteria@fondovacanzefelici.it, tel. +39 0292979050

THE PLATFORM

The Platform is dedicated to the presentation and the sale and purchase of individual tourist services or of linked travel arrangements, as defined by the Italian Tourism Code, provided and sold by accommodation facilities, transport or rental companies, bars, restaurants, venues open to the public, experience providers, tour guides, beach establishments, and other businesses (hereinafter jointly referred to as: the "Providers"). Bauking acts exclusively as an intermediary of individual tourist services between Providers and Users or as a facilitator, in the case of linked travel arrangements, and does not assume the role of provider or organizer of package tours, within the meaning and for the purposes of the Italian Tourism Code. The Platform does not offer, intermediate, sell, or organize package tours, as defined by art. 33.1 of the Italian Tourism Code.

Bauking provides and is responsible for the Platform, but not for the provision of the services published thereon and booked by the Users.

The Platform features service Providers with whom Bauking has a direct contractual relationship or one through partner companies; Bauking neither owns nor represents or manages any accommodation Facility or Provider. The Platform shows the User the bookable services, on the basis of the preferences indicated by the User.

The information provided on the Platform is based on the communications and information received from the Providers. Bauking undertakes to use its best efforts, as far as reasonably possible, to ensure that the Platform is always accessible. However, it shall not be liable if, for any reason whatsoever, the Platform may be unavailable even for limited periods of time. In order to guarantee the User the best possible use of the Platform, Bauking reserves the right to interrupt it for reasons of system maintenance or updating. Bauking has no liability whatsoever with respect to third-party IT services (e.g., payment systems, ticketing)

REGISTRATION ON THE SITE

The User is not required to register in order to browse and use the Platform or to make a booking. To register or to make a purchase, the User must provide the mandatory data requested, accepting the relevant Privacy Policy and these Conditions.

Each registration is valid for a single User.

Any identification code, password, username, or other item (hereinafter: the "User Credentials") must be kept carefully by the User, who assumes full responsibility for it, and such data may not be disclosed or communicated to third parties. The User must verify that the User Credentials and the information entered (e.g., email address, payment data), including that of any other participants (e.g., personal details exactly matching those shown on identity documents) and of the User's own animal (e.g., size, characteristics), are correct, truthful, and up to date. The Providers are selected by the Platform and offered to Users on the basis of the information provided by the Users themselves, according to an algorithmic matching based on the stated preferences, without implying any qualitative assessment on the part of Bauking. In the event of inaccurate or outdated information, Users may not have access to the booked service or may have to bear additional costs.

Bauking reserves the right to disable the User Credentials where any violation of any clause of these Conditions may be presumed, or to suspend or delete the User Credentials and account if it considers that access to or use of the Platform could cause harm to Bauking, to other users, or to third parties; entail a violation of applicable laws or regulations; there are reasonable grounds to believe that the Platform is or may be used by unauthorized third parties; a force majeure event or circumstances occur that, at Bauking's discretion, require emergency measures to be taken or security problems to be resolved, or in the event of a breach of the credentials.

The registered User may deactivate their account, request its deletion, or cease using the Platform at any time.

Should Bauking adopt decisions to remove or restrict access to content published on the Platform, or suspend or restrict a user's access to the service for violation of applicable law or of these conditions, it shall inform, without undue delay, the User concerned of the decision adopted and of the main reasons underlying it, within the limits permitted by the applicable legislation.

ROLE OF BAUKING

The subject matter of the contract between Bauking and the User is the free use of the Platform and the intermediation activity for the purchase of services. The contracts for the provision of accommodation, transport, or the other activities published on the Platform are deemed to be concluded directly between the User and the Provider ("Service Provision Contract"). By purchasing an activity through the Platform, the User enters into a contract with the Provider, not with Bauking. Bauking acts by virtue of a mandate received from the Provider to intermediate the sale and collect payments from Users, in the name and on behalf of the latter. Bauking does not offer any activity in its own right and therefore does not become a contractual party to the Service Provision Contracts, receiving solely an intermediation fee from the Provider.

Bauking is not responsible for the correct performance of the Service purchased by the User and does not assume responsibility for the execution of the Service, nor does it guarantee that the Provider will meet the User's expectations. Bauking is not liable for damages suffered by the animal or by the participants during the trip or stay, nor for those caused by the animal or by the participants to third parties or to the Providers, to the extent that such damages are not attributable to willful misconduct or gross negligence on the part of Bauking.

PROVIDER'S CONDITIONS

Before making a booking, the User must carefully review the characteristics of the services offered by the Provider, including the Pet Friendly ones, and the conditions applicable to the booking. Where a choice regarding the type of room or rate is available (e.g., non-refundable rate, refundable rate, or partially refundable rate), the User must consider the consequences of their choice.

When the User makes a booking, they also accept the conditions applicable to it, established by the Provider and displayed during the booking process, such as, for example, the payment conditions, the cancellation conditions, and any other conditions (e.g., age requirements, security or guarantee deposits, surcharges), including the conditions concerning the pet declared by the Provider and/or by the host facility.

In the event of cancellation of the booking by the User or of no-show, the costs and penalties will depend on the conditions applied by the Provider and chosen by the User. The User is invited to carefully assess the choice, where available, of the cancellation conditions relating to the indicated rate: some bookings cannot be cancelled free of charge, not even for health or personal reasons, while others can be cancelled free of charge only if notified by a specific date/deadline.

Bauking and the Provider reserve the right to cancel the booking, without prior notice, if they are unable to collect the price by the agreed deadline. It is the User's responsibility to ensure that payment of the exact amount indicated at the time of booking is made in due time and that the bank, debit card, or credit card details are correct and that the required and necessary funds are available in the account.

BOOKING

The User who makes a booking through the Platform enters into a contract with the Provider. Bauking is not a contractual party.

The User who makes a booking is also responsible for it in the name and on behalf of the other participants indicated by them and is responsible for obtaining their consent before providing Bauking with their personal data.

Once the booking has been made with a Provider, Bauking will confirm the booking details by email to the User and to the Provider, including the names of the guests and other details, among which the Pet Friendly Services expressly requested by the User at the time of booking, on the basis of the services made available by the individual Provider

The User must correctly enter the contact details (email and telephone), to enable Bauking and the Provider to send them information about the booking and to contact them.

Any excursions, services, or performances selected and purchased by Users at the destination or outside the Platform are extraneous to the booking made through the Platform. Therefore, no liability in this regard may be attributed to Bauking.

The User must immediately check in the booking confirmation that all data is correct and promptly report any errors.

The published prices include taxes and duties. However, additional local taxes and duties may be charged; the tourist tax is set by the competent local authorities and may be modified even after booking; it must always be paid on site at the time of the stay and is never included in the price shown on the Platform

PRICE

When the User makes a booking, they agree to pay the exact price indicated in the Booking Confirmation, including any extra costs and applicable taxes.

Obvious errors and typographical mistakes are not binding; where the price is manifestly and negligibly low compared to the market value, Bauking has the right to cancel the booking, and the amounts already paid will be fully refunded within the technical timeframes provided by the payment methods used.

PAYMENT

Providers may request payment at the time of the booking made on the Platform or subsequently.

Regardless of when the charge is made, the User who has made a booking is nonetheless obligated to pay the amount indicated in the Booking Confirmation, except in the case of cancellation, made within the terms in which free cancellation is possible, of all or part of the price of the service.

If the Provider requires an advance payment, relative to the arrival date, this may be received or pre-authorized from the moment of booking and may be non-refundable. For this reason, before booking, the User must check the Provider's cancellation and advance payment conditions, which Bauking cannot influence and for which it is not responsible.

If the User is aware of or suspects fraudulent behavior or unauthorized use of their payment method, they must promptly contact the payment system provider.

If the User cancels a booking within the period in which free cancellation is permitted, Bauking will refund them the exact amount initially charged; the credit times may vary depending on the payment method and the banking institutions involved.

The User must provide payment information truthfully and update it immediately in the event of changes. The payment methods permitted for the activity will be displayed in the order process. The general terms and conditions of contract of the payment service Provider apply. By entering the payment data, the User warrants to Bauking that they have the right or authority to use the indicated payment method. After obtaining their consent, the data relating to the payment method will be stored for future transactions.

In the event of a payment dispute or chargeback, Bauking reserves the right to suspend the account and to seek recourse against the User for amounts unduly refunded.

Bauking is not responsible for additional costs, bank charges, or exchange rates applied by the User's credit institution or payment provider and is not responsible for delays or the impossibility of processing the payment arising from force majeure, technical malfunctions of the payment providers, or malfunctioning of banking or IT networks external to the Platform

CHOICE OF STAY AND PROVIDER

Bauking invites the User, who undertakes to do so, to carefully review the characteristics of the services offered by the Provider, including the Pet Friendly Services, the extras offered and purchasable during the booking process or on site, and the Provider's Conditions. It is the User's responsibility to choose a Provider / Facility / destination suited to their own conditions and characteristics, as well as to the characteristics (e.g., species, breed, size) and habits of their animal.

To assist the User's choice, Bauking, in addition to reporting the information provided by the Provider (e.g., service descriptions, images, etc.), accompanies these with certain indicative symbols: the paws - which correspond to the official star classification and represent the category assigned by the competent authorities in accordance with national and local regulations - and the Comfort Pet (on a scale of 1-5). The Comfort Pet represents a subjective assessment by Bauking, intended to facilitate comparison between facilities, and varies according to the quantity and the quality of the services offered to animals, without regard to a specific type of animal (e.g., dog, cat) or breed. The Comfort Pet depends on the positive or negative reports received from Users, on the reviews published by Users, on any personal experiences of the Bauking team, on the minimum availability guaranteed by the Partner, on the number of Pet Friendly Services offered, the quality and innovation of the Pet Friendly offering, the consistency between what is declared on the Platform and what is delivered in terms of services and rooms for animals, the inclusiveness of the experience, and the assistance provided for pet-related matters; it does not constitute an official certification or classification and does not guarantee the subjective suitability for the User's specific animal. Through these indicative symbols, together with the description and the images, the User can obtain the information useful to decide whether or not the Provider's characteristics are compatible with their own needs.

The Platform allows Users to publish reviews, in accordance with the provisions of art. 14 below.

In the case of Users with disabilities or reduced mobility or in need of specific assistance, it is necessary to contact Bauking at the address support@bau-king.com before making the booking, in order to carry out further checks and agree, if possible, on particular arrangements necessary or useful to allow the enjoyment of the stay or of the service under safe conditions.

For any further request or information regarding the characteristics of the service offered by the Provider that are deemed essential, the User is invited to contact Bauking before booking. Bauking will carry out the appropriate checks with the Provider, and such requests (e.g., regarding certain characteristics deemed essential) are considered binding and subject matter of the contract only if possible and confirmed in writing.

The price shown in the offer, that is, in the list of offers that appear after setting the search fields, is a "starting from" price and does not include the price for the animal. The overall price, including the price of the animal or animals, is indicated when the dates and the type of accommodation are selected.

USER'S RESPONSIBILITY

The User declares that they are the sole legal person responsible for the pet they accompany on the trip booked through the Platform; they undertake to provide Bauking and the Provider with truthful, accurate, up-to-date, and complete information relating to their pet (e.g., species, breed, size and weight, vaccination status, any particular needs) at the time of booking and to update it promptly should any changes occur with respect to the data already communicated/provided. Bauking neither verifies nor certifies the health status, the behavior, or the suitability of the animal.

The User assumes exclusive responsibility for any damage to persons, property, or other animals caused by the pet or by the participants during the stay, the transport, or any other phase of the trip; the User must ensure that their animal has not damaged the facility and its contents, including installations, before checking out. Where the animal causes damage, even involuntarily, to the Provider or to third parties, the User must promptly notify the Provider's staff, reaching an agreement with it for any compensation for damages. It is strongly recommended that the User take out a civil liability insurance policy covering the damages that the animal could cause to persons, property, or other animals.

The User is solely responsible for verifying and complying with all regulations, laws, rules, and health requirements required for the animal's trip. Such requirements include, by way of example but not limited to: a) health documentation: European pet passport, veterinary certificates, mandatory vaccinations (including rabies), and valid antiparasitic treatments; b) identification: obligation of microchip or tattoo; c) customs regulations: specific entry and transit requirements for the country of destination and for the countries of transit.

The Platform may provide general information on the travel requirements of animals, for purely informational purposes, and disclaims all liability for the accuracy, the completeness, and the timeliness of such information, which must be verified by the User with the competent authorities. Italian citizens can find some information on the website: www.viaggiaresicuri.it, by selecting the country of destination and then the tabs "entry requirements" – "other information". In the event that the User reaches the Facility by public transport, they must verify that the airline or transport company accepts animals on board and must inquire about the type of carrier that may be necessary and about the applicable fares. The User is also responsible for verifying on the official channels (e.g., for Italian citizens: www.viaggiaresicuri.it, section "entry requirements") the identity documents required for all participants.

The User is required to fully comply with the specific rules imposed by each Provider regarding the transport, the stay, and the management of the animal. Such rules – set out at the Provider's premises or on its website - may include the obligation of a leash and muzzle in common areas, restrictions on weight, size, or breed, and the possible request for surcharges or guarantee deposits not included in the base price of the booking.

The User acknowledges that the Provider has the right to deny access to the animal where the above conditions are not met, or where the User has provided inaccurate information at the time of booking, or where the animal exhibits aggressive or dangerous behavior toward persons or toward other animals present in the facility. In such cases, the Provider and the Platform disclaim all liability and the User shall not be entitled to a refund or compensation.

The User undertakes to indemnify and hold Bauking harmless from any claim, cost, penalty, or damage arising from the breach of the obligations set out in this article, including any legal expenses incurred.

If the User fears they will not arrive in time at the Provider or to use the booked service, they must contact the Provider directly and inform it of when they expect to arrive. It is their responsibility to ensure they arrive at the times indicated for check-in and to leave the facility by the check-out time; Bauking is not responsible for any costs applied by the Provider (e.g., for the cancellation of the booking due to arrival after the check-in time or for the application of a surcharge for late check-out) or for overbooking, given that responsibility for correct performance lies solely with the Provider.

DISPLAY OF PROVIDERS

The order in which the Providers are presented is initially set by Bauking and may follow the User's choice (e.g., top choice, ascending price, descending price, comfort). The ranking order of the Providers is influenced by commercial agreements, payments, or the amount of the commission that is paid to Bauking on bookings, or by participation in sponsorship campaigns.

The ranking order predefined by Bauking is based on and is influenced by various factors: minimum availability guaranteed by the Partner, number of Pet Friendly Services offered, quality and innovation of the Pet Friendly offering, consistency between what is declared on the Platform and what is delivered in terms of services and rooms for animals, inclusiveness of the experience, assistance provided for pet-related matters, reviews received from Users, and partnership or sponsorship agreements.

If a Facility is accompanied by the GIF of the little dog Puggy, it means that the Provider has paid for the listing to be displayed in that position. In the case of sponsorship agreements, the display order of the Providers is therefore influenced by commercial agreements or payments made by the Providers themselves.

WITHDRAWAL, CANCELLATIONS, AND CHANGES TO THE BOOKING

The User may cancel their booking at any time, and the rate rules, the cancellation conditions, and the withdrawal penalties indicated by the Provider and selected by the User at the time of booking will apply.

Any refunds following cancellation, where provided for, will be credited using the same payment method used to purchase the service.

Pursuant to Art. 59, paragraph 1, letter n) of the Italian Consumer Code, the User may not exercise the right of withdrawal (or right of second thoughts) within 14 days for distance contracts providing for the supply of services relating to leisure activities, where the contract provides for a specific date or period of performance (such as the travel, transport, or accommodation services booked through the Platform). The purchase of such services is therefore binding from the confirmation of the booking. In the event of cancellation / withdrawal, for any reason whatsoever, including personal and subjective reasons (e.g., illness and injury), the penalties and the rate rules provided by the individual Providers will be applied. The amount retained as a penalty is directly linked to the moment at which the withdrawal is exercised.

The replacement of a User with another person is possible only where accepted by the Provider, which may apply a penalty or a cost for the transfer. The transferor and the transferee are jointly and severally liable for the payment of the balance of the price and of any fees, taxes, and other additional costs resulting from such transfer. The change of name may not be possible or accepted by individual service providers, in relation to certain types of them, even if made well in advance. Bauking is not responsible for any failure of the Provider to accept the change or for the application of withdrawal costs.

The User must request the modification of any element and/or of the confirmed booking directly from the Provider, paying to it, through Bauking – which acts as a mere intermediary of the Provider, without assuming responsibility for the outcome of the requested modification - any expenses resulting from the modification itself.

Bauking is not liable for the total or partial impossibility of the User's enjoyment of the services due to causes attributable to the latter or to events of force majeure, fortuitous event, or geopolitical and health situations that prevent the User from reaching the destination (by way of example: illnesses, injuries, transport restrictions, acts of war, or strikes). In such circumstances, the User acknowledges that the contractual relationship relating to the performance of the service exists exclusively and directly with the Provider. Therefore, any request (e.g., refund, change of dates) must be addressed and handled directly by the User with the Provider. Bauking cannot be held liable for the failure to refund amounts already paid to the Provider or for the application of cancellation penalties.

REVIEWS

Bauking offers Users the possibility to write and publish reviews, which reflect personal opinions, ideas, and expectations.

The User is entirely responsible for the content they publish. It is strictly prohibited to publish on the Platform content that: (i) is false or misleading; (ii) solicits, openly or covertly, any product, service, or commercial activity; (iii) is created by third parties for compensation; (iv) is created by or under the direction of the Provider; (v) infringes the intellectual property, the privacy, or other rights of third parties.

Bauking undertakes to adopt reasonable measures to verify that the reviews come from Users who have actually used the service, in line with Italian Legislative Decree 26/2023.

The User is obligated to ensure they have the necessary usage rights to the images before uploading content. Images or photos in which persons are visible may be uploaded to the Platform only if the consent of those persons has been obtained. If the User wishes to use images taken by another person, they will need that person's consent. The User may not upload and/or make publicly available any content with depictions of violence, pornographic, discriminatory, abusive, racist, or defamatory content, or other illegal content or depictions, nor images/videos that do not represent the Facility in which the User stayed and which they booked through the Platform

The user remains the owner of all content they create, granting Bauking a non-exclusive, sublicensable (at one or more levels), worldwide, free, royalty-free license to use, in any manner and on any medium - including its own social channels and commercial and promotional communications - the User's content, both on the Platform and through Bauking's partners. Reviews are displayed according to predefined sorting criteria (for example, by publication date), which may be modified by the User by means of the tools made available on the Platform.

Reviews may be published only by Users who have purchased a stay.

Reviews must be published within 30 (thirty) days of the date of use of the service. After the term of 2 (two) years from their publication has elapsed, reviews are no longer considered current for the purposes of their informational relevance, and Bauking may suspend their display or remove them from the Platform. The Facilities and the Providers may report to Bauking the reviews that they consider non-compliant with the applicable legislation or with these Conditions by means of the reporting mechanisms made available by the Platform.

To modify a review already submitted, it is necessary to contact support@bau-king.com

To ensure that reviews are relevant, Bauking may discontinue the display of reviews relating to Providers that have undergone a change of ownership and/or management.

Reviews are not published instantaneously. Bauking reserves the right to verify, moderate, suspend, or remove, in whole or in part, the reviews and the content published by Users on the Platform, in compliance with the applicable legislation and according to objective, transparent, and non-discriminatory criteria. Bauking may adopt moderation measures on the content published by Users on the Platform, including the review, the limitation of visibility, or the removal of content that proves contrary to the applicable legislation or to these conditions. Such activities may be carried out by means of manual checks or by means of automated content-analysis tools, without prejudice to the possibility of review by the designated personnel.

In particular, a review may be removed, obscured, or not published where: a) it does not appear attributable to a real experience, that is, it does not come from a User who has actually booked and used the service through the Platform or who reached the Facility without availing themselves of the stay; b) it contains manifestly false, deceptive, or misleading information, or unverifiable assertions presented as established facts; c) it has unlawful content or content contrary to the law, including, by way of example but not limited to, defamatory, offensive, threatening, discriminatory, violent, obscene, pornographic, or hate-inciting content; d) it infringes the rights of third parties, including intellectual property rights, the right to one's image, to privacy, or to the protection of personal data; e) it has promotional or commercial purposes, including reviews that directly or indirectly promote competing products, services, or activities, or that have been published for compensation or incentive; f) it has been drafted by the Provider itself, by persons attributable to it or under its direction, or by third parties engaged by the Provider; g) it contains references that are not pertinent to the service actually booked (for example, judgments on aspects extraneous to the stay or to the purchased experience); h) it is duplicated, repetitive, or submitted multiple times with substantially identical content.

Bauking may also suspend or remove reviews relating to Providers that have undergone a change of ownership or of management, where such reviews are no longer representative of the current offering. The removal or the suspension of a review does not give rise to any right to indemnities or compensation in favor of the User. Where possible and deemed appropriate, Bauking may inform the User of the removal or request clarifications or additions before proceeding.

LINKED TRAVEL ARRANGEMENTS

The Platform does not sell or intermediate package tours, as defined by the Italian Tourism Code, but individual tourist services, and may facilitate linked travel arrangements, under the conditions described below.

Linked travel arrangement: at least two different types of tourist services (e.g., stay and transport) purchased for the purposes of the same trip or the same holiday, which do not constitute a package, and which entail the conclusion of separate contracts with the individual tourist service providers, if Bauking facilitates, alternatively: a) at the time of a single contact, the separate selection and the separate payment of each tourist service by the travelers; b) the targeted purchase of at least one additional tourist service from another trader when such purchase is concluded within 24 hours of the confirmation of the booking of the first tourist service. In such cases, to the traders that facilitate linked travel arrangements there apply, for the refund of all the payments they receive from the travelers, the provisions of articles 47 and 48 of the Italian Tourism Code, to the extent that a tourist service that is part of a linked travel arrangement is not performed due to the state of insolvency or bankruptcy of the trader, and the traveler may not invoke any of the rights that apply exclusively to package tours, and each service Provider shall be solely responsible for the exact contractual performance of its service.

INSURANCE

Bauking does not include insurance policies in the intermediated services. It is the User's responsibility to consider purchasing optional policies for the coverage of cancellation penalties (including for reasons related to the animal's health), medical expenses, and civil liability. Bauking may present on the Platform third-party offers relating to insurance services, acting in such case as a mere referrer.

PROVIDER'S NON-PERFORMANCE AND FAILURE TO SUPPLY THE SERVICE

The User who purchases on the Platform a single transport, accommodation, rental, or any other separate tourist service does not benefit from the protections and the rights provided by Directive 2015/2302 and therefore by the Italian Tourism Code. In the event of the purchase of a single tourist service or of linked travel arrangements (as defined by art. 33 f) of the Italian Tourism Code), Bauking shall not be responsible for the correct execution of the booked service, and responsibility for the correct performance of the contract lies solely with the Provider, whom the User must contact in the event of problems. Complaints must be addressed directly to the defaulting Provider.

In the event that Bauking has facilitated the sale of linked travel arrangements, travelers have a protection intended to refund the payments received for services not provided due to the insolvency of the selling agency (art. 49 Italian Tourism Code); such protection does not provide any refund in the event of insolvency of the relevant service provider.

The Provider may cancel the booking in the event of extraordinary and exceptional events, such as extraordinary weather conditions, measures established by the authorities, strikes, or other external and unforeseeable circumstances or ones that can be avoided only with disproportionate efforts on the part of the Provider and that are beyond its control and that make the performance of the activity impossible or considerably more difficult or endanger it. In this case, the booking price paid for the cancelled activity will be refunded. The User must address any further compensation claims directly to the Provider.

SERVICE FAILURES, COMPLAINTS, AND REPORTS

The User must report any service failure, deficiency, or non-performance relating to the execution of the booked service (e.g., malfunctions, lack of agreed services, overbooking, damage to persons or property) directly to the Provider, promptly and preferably during the stay or the use of the service, in order to allow the Provider to intervene in due time. Late reporting could jeopardize the possibilities of refund or compensation. The Provider is solely responsible for complaints relating to the services offered, to the management of the facility, and to any damage to persons, property, or animals. Any dispute relating to the execution of the service must be handled directly between the Provider and the User.

The User may inform Bauking of the problems encountered by writing to support@bau-king.com Bauking undertakes to respond to the report and, where possible, to support the communication between the User and the Provider, without assuming any responsibility for the outcome of the complaint or for the decisions adopted by the Provider.

For complaints relating to the functioning of the Platform as such (e.g., errors in the booking process, failure to receive the confirmation, technical malfunctions attributable to the Platform), the User may contact Bauking at the address support@bau-king.com Bauking will examine the report and adopt the appropriate corrective measures within the necessary technical timeframes.

Pursuant to articles 141-bis et seq. of the Italian Consumer Code, the User who qualifies as a consumer may resort, where the conditions are met, to the competent alternative dispute resolution (ADR) bodies for the out-of-court settlement of disputes arising from this contract, without prejudice to the possibility of applying to the competent judicial Authority.

The User and any other interested party may report to the Company the presence on the Platform of content deemed illegal or contrary to the applicable legislation (by way of example: (i) misleading information about facilities; (ii) the offer or promotion of unlawful or unauthorized tourist services; (iii) copyright or trademark infringements; (iv) impersonation of facilities; (v) scams or fraudulent offers; (vi) violations of consumer legislation; (vii) illegal discrimination; (viii) violations of the rights of third parties) by means of a communication sent to the contact address indicated in these conditions. The report must contain a sufficiently detailed description of the content deemed illegal, the indication of the exact electronic location of the content on the Platform, and the contact details of the reporting party. The User, in making the report, declares in good faith that the information provided is accurate and complete. The Company examines the reports received and adopts the measures deemed appropriate, including the removal or the restriction of access to the reported content.

INDUSTRIAL AND INTELLECTUAL PROPERTY – UNAUTHORIZED USE

Bauking is the exclusive owner of the content of the Platform, including - by way of example but not limited to - the texts, the documents, the images, the logos, the photographs, the page layout, the design, the know-how, and the products offered for sale.

Bauking grants the User, for the entire duration of the contract, a personal, non-transferable, and non-exclusive license, for exclusively personal and never commercial purposes and limited to the device used by the User, for the use of such content. Therefore, the User is expressly prohibited from, by way of example but not limited to, copying and/or downloading and/or sharing (except within the limits illustrated below), modifying, publishing, transmitting, selling, sub-licensing, processing, transferring/assigning to third parties, or creating derivative works in any way from the content, including that of third parties, available on the Platform, nor from allowing third parties to do so through the User or their device, even without the User's knowledge.

Under no circumstances may Bauking be held liable in relation to the correct functioning or the availability, or both, of services and content provided by third parties.

The User may not modify or create derivative works from the Platform; alter in any way any of the content provided by the Platform; use means or processes to scrape or index any portion of the Platform or of its content; unlawfully appropriate the account in use by another User; or use the Platform to promote, sell, or advertise in any way products or services of any kind whatsoever.

PROTECTION OF PERSONAL DATA

All of the User's personal data collected through the Platform is processed by Bauking as data controller, pursuant to the relevant data protection laws and for the purposes described in the Data Protection Notice. Bauking discloses the User's personal data to the Providers, to the extent that this is necessary for the performance of the service agreement between the User and the Provider and, if necessary, to satisfy a legal obligation and for other purposes permitted by law. The Providers are independent data controllers and have sole responsibility for the processing of the User's personal data.

Detailed information on the exercise of personal data protection rights can be found in the Data Protection Notice

FINAL PROVISIONS

Bauking reserves the right to modify these Conditions at any time, as a result of regulatory, organizational, technical, or commercial changes, as well as of changes in the conditions applied by the tourist service providers. Any modifications will be effective from the date of publication and will apply exclusively to contracts concluded after that date. It is understood that the conditions in force at the time of the conclusion of the contract will continue to apply to the relationships already finalized, unless the modifications are imposed by legal or regulatory provisions.

Bauking is not liable in cases of force majeure, including, for example: equipment failure, connectivity problems, computer viruses, unauthorized access, theft, User error, fire, adverse weather conditions including floods, regulatory acts or other acts of regulatory, governmental, or supranational authorities, war, riots, or industrial disputes.

These Conditions are governed by Italian law. For any dispute relating to the interpretation, execution, or validity of these Conditions, if the User acts in the capacity of a consumer, the court of the place of the User's residence or domicile shall have jurisdiction. In any other case, the Court of Bolzano shall have exclusive jurisdiction.

In the event of translation of these Conditions into other languages, the Italian-language version shall prevail in the event of interpretative discrepancies.

Should one or more provisions of these Conditions prove invalid, null, or ineffective, such invalidity shall not affect the validity of the remaining provisions, which shall remain fully effective.

Version 1/2026